Frequently Asked Questions

Our community blends upscale amenities, personalized care and genuine warmth in a welcoming, hospitality-driven environment. With a full continuum of care, we’re able to support residents as their needs evolve, all within the comfort of a familiar setting.

We offer a variety of spacious studio, one-bedroom and two-bedroom floor plans. Each residence features modern finishes, kitchenettes or full kitchens, private bathrooms and thoughtfully designed layouts that prioritize accessibility and comfort.

Residents enjoy restaurant-style dining, fitness classes, lifelong learning programs, housekeeping, transportation and a rich calendar of social and recreational events. From morning walks in the courtyard to live music performances, there’s always something to look forward to.

Yes. One of the benefits of living at The Woodlands at Canterfield is the ability to remain in a familiar setting as care needs change. Residents can seamlessly transition from independent living, assisted living and memory care with guidance from our team, eliminating the need for another major move.

We work closely with each new resident and their family to make the transition as smooth as possible. From coordinating logistics to setting up your apartment and introducing you to neighbors, our team is here to support every step.

Your monthly fee includes rent, meals, utilities (excluding phone), housekeeping, scheduled transportation, wellness programs and access to community amenities. Personalized care services are available and billed separately based on your care plan.

Yes. If assistance with activities of daily living is needed (e.g., bathing, dressing, medication management), a personalized care plan will be developed and billed accordingly. All fees are discussed in detail upfront.

Absolutely. No two residents are the same, which is why each care plan is tailored to support their unique routine, independence and preferences.

We continuously monitor residents’ well-being and adjust care plans as needed. Whether it’s adding medication reminders or offering more daily support, we work closely with residents and families to ensure seamless transitions.

Our caregiving team is available 24/7, and licensed professionals are on hand to provide regular wellness checks and coordinate care. We also partner with outside healthcare providers for additional services.

Yes. We accommodate a range of dietary needs, including low-sodium, diabetic-friendly, vegetarian and texture-modified meals. Our culinary team works with residents to ensure meals are both enjoyable and appropriate for their health.

Our life enrichment calendar includes fitness classes, creative arts, live music, games, educational talks, themed events and group outings to local shops, restaurants and parks. Residents are encouraged to participate at their own pace.

Yes, small pets are welcome in designated residences. We know pets are part of the family and bring companionship, comfort and joy to everyday life. (Certain restrictions may apply.)

We’re close to historic downtown West Dundee, Spring Hill Mall, Randall Oaks Park, local restaurants and several healthcare providers, including Advocate Sherman Hospital and Northwestern Medicine clinics.

You can schedule a tour by calling our team or filling out the form on our Contact page. We offer in-person visits and virtual tours based on your comfort and convenience.

Availability varies by apartment type and care level. If your preferred floor plan is full, we’re happy to place you on a waitlist and keep you informed as openings become available.

Families can expect consistent communication through phone calls, emails and in-person check-ins. We’re also happy to arrange video calls or updates as needed for long-distance family members.

 We welcome visitors and encourage ongoing connection with loved ones. Guests are free to visit during the day, join residents for meals or attend community events. (Visitation policies may vary.)